Wed, 10 June 2020
Do your clients struggle to find consistency, working with multiple agencies to create an advertising campaign? Are you looking for a way to add more value to your clients? When you build out and provide more services, your clients are more likely to choose you.
In today's episode, we'll cover:
Today, I sat down with Meny Hoffman, CEO of Ptex Group, a full-service digital marketing agency. Meny started his agency over 18 years ago and has learned a lot about culture, customer satisfaction, and creating a business model that works. He's here to discuss how to find your niche while delivering multiple services and creating a culture of excellence.
Why Clients Want Your Agency to Do More
Over the years, I have talked to a lot of agency owners. And a good deal of them find the one thing they are good at and really knock it out of the park. But imagine what would happen if you were able to provide a team of experts to your client who can address all of their needs? Instead of going to one agency for branding, one for web development, and one for SEO, they can get everything they need under one roof?
Ptex Group has multiple departments that each focus on one component of the marketing strategy. There's a division for branding, one for design, and one for web development — they even have a call center! When you provide a comprehensive service your client will see greater consistency and they won't have to go somewhere else for the next step, a win-win!
How Branching Out Can Help Your Find Your Agency's Niche
I've said it before and I'll say it again, you can't underestimate the value of declaring your niche. The reason Meny's model works is he is not trying to provide all types of services for all types of industries. If you are going to provide a larger range of services, you need to find your niche.
A lot of people are reactive to the market — they're afraid to go all in. The best way to find opportunities (and discover what you're good at) is to get down in the trenches. Go wide and let the market tell you where you are successful.
Remember, your niche won't always be where you have the most clients. You have to find a path that aligns with your vision, passion, and your team's skill set. When you bring your team into the conversation, you're more likely to find success.
3 Steps to Creating a Team That Supports Your Vision
At the end of the day, this model won't work unless you have a solid team to back you up. So how do you find the right people that will support your vision? It all comes down to culture.
It goes without saying, culture is more than ping-pong tables and babysitting (Meny calls these perks). To be successful, you have to create a culture of excellence. Where do you start?
At the end of the day, we're here to provide our clients with a quality service. The more you're able to meet your client's needs, the greater the opportunity you'll have to grow.
Do Your Clients Need Help with Location-Based Marketing?
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